Frequently Asked Questions
Everything you need to know about your BOTE experience.
What is your shipping policy?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
What payment methods do you accept?
BOTE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or FSC-certified viscose to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.